First of all, when the movers came to our house in San Francisco to pack, they left a 3-feet long scratch on our living room floor when moving the piano. Second, this year's local partner, HiBoo International Group, contacted me by email from Beijing. The HiBoo staff handling my account didn't inform me when my container had arrived in Hong Kong, until I emailed her on July 14 to ask about it. When I asked whether the shipment could be delivered on July 18, the staff could not confirm and said she would do so on July 17. Then on July 17, she emailed me and asked if the shipment could be delivered that afternoon. I told her I was at work and could not possibly be home to receive the shipment at a few hours' notice. I asked her whether the shipment could be delivered on July 19 or 20 instead because there were forecasts of thunderstorms on July 18, she said no and if the delivery were to be made on July 19, I would have to pay an extra CNY 1,600. Then on July 18, I waited until 10:30 am but there was no news when my shipment would arrive. When I chased her, the staff said she had already written a email to me, which I did not receive. She told me then that the shipment should arrive at 3:00 pm that afternoon.
The Right Move, Inc wanted me to sign a settlement for $728. For that money, I would rather write a review to caution any potential customers from using this company for international relocation, particularly if they are looking for genuine door-to-door full packing service.
i contacted several shipping companies about shipping my home belonging from the USA to the UK,
I emailed The Right Move about this horrifying experience afterwards. Ms Michelle Franklin of The Right Move said the workers were supposed to unwrap and reassemble the furniture, but were not required to open the boxes and take out the contents for us. She nonetheless agreed that the workers should remove the packing debris, and thus offered to refund me the extra HKD 1,000 that I gave to the workers. She also offered to pay me $600 for the repair of the living room floor of my house in San Francisco. When I told her I regretted using her company this year and would have rather used a different professional relocation company, she asked me to sign a settlement letter and promise not to complain.
RIGHT MOVE , came up with the very best price , and more importantly for me( as i had never done this before ), there customer service, they walked me thought the whole process, daily e-mails , phone calls, it all went perfectly well ,delivered on time and everything was just as we sent it , my special thanks to MICHELLE, who went the extra mile to help me make it as uncomplicated as possible , i would highly recommend there expert team, and will use RIGHT MOVE , on my return to the US
When the shipment finally arrived at 3:45 pm on July 18, there were only one driver and one worker delivering a 20-feet container full of furniture and household goods. The worker did not seem to know he needed to unwrap the furniture or open the boxes for us. At our request, the worker helped to unwrap a couple chests of drawers and a few book shelves. My husband, teenage daughter and I ended up unwrapping most of the other furniture and opening all of the boxes ourselves. After all the furniture and boxes were delivered, the driver and worker wanted to leave us with all the packing materials, empty boxes and wood crate used to transport our piano. We explained that it was their responsibility to remove all the packing debris, but they said they were not from a moving company. They were only told to deliver and they refused to take the wood crates and packing materials away unless we paid them HKD 1,000 extra. We could not afford to have all the debris lying around outside our apartment and blocking our neighbors entrance. Thus we paid.
I've used this moving company twice--once for an international move--and they were amazing. They were very responsive and communicative and helped me through the whole process. They also worked with me to get the best rate I possibly could. Michelle was particularly amazing, making herself available in evenings and weekends to make sure things were delivered and it was done properly. I would HIGHLY recommend them.
We used these guys in Feb 2017 and what we paid for in services and what we got the other end in delivery is nothing short of terrible. Do not use them. I would go to the point of saying that they are disrespectful of others property. This is my first review I have ever written but I felt compelled to share something to protect others from being caught up in the same situation of badly damaged goods due to no protection and them claiming they did. Even with photo proof. I hope the company has some fundamental changes in their organisation to turn into a company that people would use again.
Over the last 20 years, I have made six relocations from Hong Kong to San Francisco and back, from Hong Kong to Singapore, from Singapore to San Francisco and the last two from San Francisco to Hong Kong. I can safely say that I know what relocation service is supposed to mean. I used The Right Move for my relocation from San Francisco to Hong Kong last July. While there was a week's delay in delivery, its local partner (Link Relocation) did a decent job of the delivery. I therefore asked The Right Move to handle the relocation of the rest of my family from San Francisco to Hong Kong this July. I was told by The Right Move that its local partner had changed, but I expected the same level of service as I got from the Link last year. What eventually happened was a dismay to me!
Do not use. An absolute scam and completely dishonest staff. My stuff was loaded onto a truck and the driver confirmed the size was less than what I had estimated. All of a sudden my goods arrive to the dock and the shipment size doubles. Was given a choice- load onto ship or leave the stuff at the dock. Of course I had to pay. Then even more lies start- she claimed my stuff had arrived at the UK when it fact the ship tracker (that I found on one of the many receipts she sent me) proved the ship was still in New York. I sent her evidence and she went quiet for 5 days. Then to make matters worse- it transpires she used an intermediary to transport the goods and she hadn't paid them so they kept hold of my goods. Was supposed to receive my belongings last week, and an hour after scheduled delivery, they called me to say the truck had broken down and wouldn't be delivered after all- yeah right! asked for proof that the truck had broken down...and surprise surprise...no response aside from a condescending one liner to say they don't control trucks breaking down! Goods should have taken 4 weeks, 11 weeks later and I'm still waiting. Dishonest, lies and terrible human beings is how I would describe this company. There is a facebook group about this company that I wish I'd seen before I paid them, and many customers are in the process of taking them to court. DO NOT USE
The Right Move Inc is a US Moving Company based in Hauppauge, Virginia. The Right Move Inc is located at 150 Motor Pkwy #401, Hauppauge, NY 11788, USA.
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